What exactly happens after the order?
After ordering you will receive an order confirmation via e-mail. The package is then sent to each task order or payment on the same day and no later than next business day. When paying by bank transfer prepayment, however, the packet is sent only after receipt of payment.
What about privacy?
Of course, your data will be kept confidential and the security server software SSL (Secure Socket Layer) encryption. The encrypted information about your order, your name, address, credit card or your bank can not read outsiders.
Credit card payments are also not covered by the "4-D Secure process.
Will I receive an invoice for my order?
Yes. An invoice including VAT is in your package with.
Can I withdraw from the purchase yet?
You may cancel your order within 14 days of receiving the first delivery of goods in writing or by e-mail.
What payment methods are accepted?
The following payment models available:
- Sofortüberweisung (you will need your PIN and TAN)
- Payment by invoice (Klarna)
With the advance payment, we will provide our bank details in the order and deliver the goods after payment. COD shipments can conveniently pay at the door with the deliverer. For payment by direct debit is the load when the goods leave our warehouse.
I can also pick up the purchased item self?
No, because we are purely a mail order, pick up for logistical reasons, it is not possible. We have no shop. Exceptions are not possible. We ask for your understanding!
I received an order confirmation?
Please note to indicate that you purchase a valid email address. You receive after the purchase of an order confirmation via email within 5 minutes. If you should have received with valid email address is no confirmation from us, please check with them to the spam folder or contact us by email firstname.lastname@example.org
Is there a money-back guarantee?
How fresh are the goods and articles in Suess-Versand.de?
By a continuous order volumes rare items and goods store at us. They are also more timely and bought with the longest possible life for you and kept ready. We refer to the articles and goods directly from the manufacturer usually eight, the quality and condition. If we still slip through because of the quantity of packages, an article in bad condition and the packaging control happen so please contact us immediately. We will attend to it immediately!
Can I view my order at any time in the shop?
Each individual order can be viewed at any time in your customer account. You also get to see the order status. You have to consistently access to your orders and personal data.
How can I correct input errors?
You can change before final confirmation of the order, your data and final order. To do this, simply click the left-to-edit. You can also view any time in your customer account data and personal change.
What is the exact procedure for a complaint?
We offer our customers different ways to resolve claims cases. It is important to us first at the email address email@example.com
or record telephone contact +49.17634899695. Please always contact your customer number and tell us the exact problem. To avoid potential shipping errors please also indicate what item you received. You will then notice how it goes. We always try to get a quick replacement of the goods.
My ordered goods were damaged at. What now?
We ship via DHL or Deutsche Post AG. Please notify both the carrier and us at the email address firstname.lastname@example.org
Please always contact your customer number.
For items that arrive damaged already outside, please refuse to accept it.